Appointments System

Consultations are by appointment only. To make one, telephone the appointment line above or come into the surgery during surgery hours. If possible make the appointment well in advance to see your usual doctor as they do get booked up.

Urgent appointments are always available the same day, but not always with the doctor of your choice.

Routine appointments may be booked in advance subject to availability. You can also book an appointment over the internet. To do this, please ask at reception for more information on how to register for patient access or download the NHS App which can you set up from home without contacting the surgery.

Please note that our surgery operate on a triage system for emergency appointments this is run by the duty doctor of the day. We ask that you give as much information as possible to our reception staff so that they can place you with the most appropriate clinician.


If you would like a chaperone during your consultation where possilbe please ask when you book your appointment. You can also request a chaperone anytime before or during your consultation. All staff that chaperone have been trained and are certified to do this.  

A clinician may also feel this is appropriate in some circumstances to request a chaperone, especially for intimate examinations, this is normal procedure. 


The consultations are conducted in English.

If you require a translator or have special needs, please contact us in advance.

Not Registered for Online Services?

Home Visits

If you are too ill to attend surgery please phone before 10:30AM if possible so that the doctors can plan their visits.

Make sure to give the receptionist as much information as possible to enable the doctor to prioritise. 

Remember that several patients can be seen at the surgery in the time that it takes to do a home visit.  Home visits are normally carried out after morning surgery has finished which is between 12:30 and 14:00. 

Please not that we cannot guarantee that you will be seen by your usual doctor. If there are a lot of visits, the doctor’s share these out by location as our practice area is large.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Allocation of a Named GP

All patients have been allocated a named GP, if you would like to find out who your allocated GP is please contact the medical centre on 01299 270209.  This does not change anything to do with your care and you are still able to have an appointment with any of our GP's.  If you wish to change your allocated GP all reasonable requests will be considered.

The responsibilities of the named GP are to:

  • Take lead responsibility for ensuring that all appropriate services required are delivered to the patient.
  • Where required, work with relevant associated health and social care professionals to deliver a multidisciplinary care package that meets the needs of the patient.
  • Ensure that the physical and psychological needs of the patient are recognised and responded to by the relevant clinicians in the practice.
  • Ensure that the patient has access to a health check if requested.
  • If you are unsure about any of the above please contact the surgery reception team.

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you have a mobile number registered with us you will receive a text reminder for your appointment, if you wish to cancel the appointment you can do this by responding to the text.

You can also complete our appointment cancellation notification request form above. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays).

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form (this may have already been completed when you registered with the practice).

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Extended Practice Opening Hours

We offer extended hours on a Thursday morning starting from 07:00. These appointments can be booked in advance to help workers who are unable to get to see us at normal surgery times.

For more information about how local GP practices are working together to offer more convenient appointment times for patients click on the image opposite.

Opening Times





08:20 - 12:30

12:30 - 18:00


08:20 - 12:30

12:30 - 18:00


08:20 - 12:30

12:30 - 18:00


07:00 - 12:30

12:30 - 18:00


08:20 - 12:30

12:30 - 18:00




Please note that on Thursday mornings the surgery opens at an earlier time of 07:00.

GP Training


Our practice is a training/teaching practice for doctors who wish to specialise in family medicine. Our registrars are fully qualified and have a great deal of hospital experience. 

Registrars are attached to our practice for 6 to 12 months as part of their general practice training and are supervised by one of the partners. 

When booking an appointment you may be asked if you would consult with one of our trainees.

Medical Students

We also take fifth and final year medical students from Keele University. Their placement in our general practice is to help them further develop their consultation skills including history taking and examination. They are attached to the practice for 10 weeks and are supervised by one of the partners. 

When booking an appointment the receptionists may offer you an appointment with the medical student. This is a half hour appointment 20 minutes with the medical student and a 10 minute joint appointment with the student and the supervising doctor. 

Self Care

What is Self Care?

Self Care is about looking after yourself in a healthy way. It can be anything from brushing your teeth, doing some exercise, managing common conditions (like headaches, colds and flu) or living with a long-term health problem such as asthma or diabetes.

Why Self Care?

Self Care is the best choice to treat minor illnesses, ailments and injuries. A range of common illnesses can be treated at home simply with over the counter medicines and plenty of rest.

Self Care is important throughout our lives to prevent ill health and treat minor conditions, which can be managed at home by yourself or with support from your community pharmacy. The pharmacist can also offer advice regarding minor health issues, this can be done by visiting your local pharmacy or calling them.

For more information please visit: