Consultations are available by appointment only. To book, please call the appointment line above or visit the surgery during operating hours. We recommend scheduling in advance if you wish to see your usual doctor, as their appointments can fill up quickly.

Urgent appointments are available on the same day, although they may not be with your preferred doctor.

Routine appointments can be booked in advance, depending on availability. You can also book online. For more information on how to register for patient access or download the NHS App, please ask at reception. The app allows you to set up your account from home without needing to contact the surgery.

Please note, we use a triage system for emergency appointments, which is managed by the duty doctor of the day. We kindly ask that you provide as much information as possible to our reception staff so they can direct you to the most appropriate clinician.

If you would like a chaperone present during your consultation, please let us know when booking your appointment, where possible. You can also request a chaperone at any time before or during your consultation. All staff members who act as chaperones are trained and certified to do so.

In certain situations, a clinician may also request a chaperone, particularly during intimate examinations. This is a standard procedure.

The consultations are conducted in English.

If you require a translator or have special needs, please contact us in advance.

If you are too unwell to attend the surgery, please call before 10:30 AM if possible so the doctors can plan their visits.

Provide the receptionist with as much information as possible to help the doctor prioritize your visit.

Please note that several patients can be seen at the surgery in the time it takes to complete a home visit. Home visits are typically conducted after morning surgery, between 12:30 and 14:00.

We cannot guarantee that you will be seen by your usual doctor. If there are many visits to be made, doctors distribute them by location, as our practice area covers a large region.

If needed, you can receive a home visit from a community nurse if referred by your GP. Additionally, a health visitor will visit you at home if you have recently had a baby or are a new patient with a child under five years old.

All patients have been allocated a named GP, if you would like to find out who your allocated GP is please contact the medical centre on 01299 270209.  This does not change anything to do with your care and you are still able to have an appointment with any of our GP's.  If you wish to change your allocated GP all reasonable requests will be considered.

The responsibilities of the named GP are to:

• Take lead responsibility for ensuring that all appropriate services required are delivered to the patient.
• Where required, work with relevant associated health and social care professionals to deliver a multidisciplinary care package that meets the needs of the patient.
• Ensure that the physical and psychological needs of the patient are recognised and responded to by the relevant clinicians in the practice.
• Ensure that the patient has access to a health check if requested.
• If you are unsure about any of the above please contact the surgery reception team.

It is important to notify the reception staff if you are unable to attend your appointment, so that it can be offered to another patient. If you have a mobile number registered with us, you will receive a text reminder for your appointment. You can cancel the appointment by simply responding to the text.

Alternatively, you can complete our appointment cancellation notification form above. This option is available only for appointments scheduled more than 24 hours in advance (excluding weekends and public holidays).

We offer a texting service that sends you appointment confirmations and reminders.

To use this service, you’ll need to register by completing a consent form (this may have already been done when you initially registered with the practice).

Please remember to update your contact details with us whenever you change your address, phone number, or email address.

We offer extended hours on Tuesday and Wednesday evenings, with appointments available for both the nurse and GP. These appointments can be booked in advance to accommodate those who are unable to attend during regular surgery hours.

For more information on how local GP practices are collaborating to provide more convenient appointment times for patients, click on the image opposite.

Please note that on Thursday mornings the surgery opens at an earlier time of 07:00.

Our practice is a training and teaching facility for doctors pursuing a specialization in family medicine. Our registrars are fully qualified and have extensive hospital experience.

Registrars are with us for 6 to 12 months as part of their general practice training, and they are supervised by one of our partners.

When booking an appointment, you may be asked if you are willing to consult with one of our trainees.

We also host fifth and final-year medical students from Keele University. Their placement with us helps them develop their consultation skills, including history-taking and examination. They are with the practice for 10 weeks and are supervised by one of our partners.

When booking an appointment, the receptionists may offer you the option to see a medical student. This will be a 30-minute appointment: 20 minutes with the student, followed by a 10-minute joint session with the student and the supervising doctor.

Self Care is about looking after yourself in a healthy way. It can be anything from brushing your teeth, doing some exercise, managing common conditions (like headaches, colds and flu) or living with a long-term health problem such as asthma or diabetes.

Why Self Care?

Self Care is the best choice to treat minor illnesses, ailments and injuries. A range of common illnesses can be treated at home simply with over the counter medicines and plenty of rest.

Self Care is important throughout our lives to prevent ill health and treat minor conditions, which can be managed at home by yourself or with support from your community pharmacy. The pharmacist can also offer advice regarding minor health issues, this can be done by visiting your local pharmacy or calling them.

For more information please visit: https://www.shropshireccg.nhs.uk/health-advice/self-care/