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Opening hours 

Monday - Friday 8.20am - 6pm

Thursdays 7am - 6pm

Out of Hours 0333 222 6655

Practice Policies

Locked blue folderYour Information

We ask for information about you so that you can receive the best possible care and treatment. We keep this information together with details of your care to ensure that your doctor and nurse has accurate and up-to-date information which may be needed when we see you again.

We only use or pass on information about you to people who have a genuine need for it in connection with your medical care. Where we can, we will remove details that identify you as an individual. Everyone working for the NHS has a legal duty to maintain the highest level of confidentiality about patient information.

As a practice we are registered under the Data Protection Act. Further information about how your information is kept and used is available from reception.

Confidentiality Procedures

The doctors and staff working in this practice have a legal duty to maintain the highest level of confidentiality about the patient information we hold. A leaflet is available in reception which explains how your records are used to help the NHS and how your confidentiality is safeguarded.  

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

Your medical records are used to help the National Health Service provide you with the best possible care. Under the Data Protection Act 1988 you can request to see what information is kept about you in your medical records. If you want to access your records, please put your request in writing to the practice manager. Should the doctor decide that seeing your records might put your health at risk, you may only be shown part of your records.

Violence Policy

We always aim to treat our patients with courtesy and respect. We ask that you treat our staff in the same way. We operate a zero tolerance policy towards violent and abusive behaviour. Any occurrence of such behaviour towards practice staff or other patients may result in a patient being removed from our list. The practice reserves the right to call the police for assistance.

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